Switchboard Subprocessors and Cookies

Effective Date: May 25, 2018

Switchboard provides a great deal of transparency regarding how we use your data, how we collect your data, and with whom we share your data. To that end, we provide this page, which details our subprocessors, how we use cookies, and where and how we perform any tracking on Switchboard.


Switchboard Subprocessors

When we share your information with third party subprocessors, such as our vendors and service providers, we remain responsible for it. We work very hard to maintain your trust when we bring on new vendors, and we require all vendors to enter into data protection agreements with us that restrict their processing of Users' Personal Information (as defined in the Privacy Statement).

Name of Subprocessor Description of Processing Location of Processing
Amazon SES Transaction email services provider United States
Docusign Contract signature processor United States
Elastic Hosted search infrastructure United States
Google Analytics Website analytics and performance United States
Google Apps Internal company infrastructure United States
Hubspot Customer relations management United States
Intercom In app and email support United States

When we bring on a new vendor or other subprocessor who handles our Users' Personal Information, or remove a subprocessor, or we change how we use a subprocessor, we will update this page. If you have questions or concerns about a new subprocessor, we'd be happy to help. Please contact us via Privacy contact form.


Cookies on Switchboard

Switchboard uses cookies to make interactions with our service easy and meaningful. We use cookies (and similar technologies, like HTML5 localStorage) to keep you logged in, remember your preferences, and provide information for future development of Switchboard.

A cookie is a small piece of text that our web server stores on your computer or mobile device, which your browser sends to us when you return to our site. Cookies do not necessarily identify you if you are merely visiting Switchboard; however, a cookie may store a unique identifier for each logged in user. The cookies Switchboard sets are essential for the operation of the website, or are used for performance or functionality. By using our website, you agree that we can place these types of cookies on your computer or device. If you disable your browser or device's ability to accept cookies, you will not be able to log in or use Switchboard's services.

Switchboard sets the following cookies on our users for the following reasons:

Name of Cookie Reason
_session_id This cookie is used to log you in.
intercom-state This cookie is used by Intercom to distinguish unique users and clients.
hidden_campaign_ids This cookie tracks campaigns you have dismissed.
previous_url This cookie is used to track the last page you visited.
service_id This cookie is used to keep track of a service related to your account.
sb_showed_cookies_banner This cookie signals to us that you have seen the cookies policy banner.
sb_cookies_policy This cookie signals to us that you have accepted the cookies policy banner.

Certain pages on our site may set other third party cookies. While we try to minimize these third party cookies, we can't always control what cookies this third party content sets.


Tracking on Switchboard

"Do Not Track" is a privacy preference you can set in your browser if you do not want online services — specifically ad networks — to collect and share certain kinds of information about your online activity from third party tracking services. Switcboard does not currently respond differently to an individual browser's Do Not Track setting. If you would like to set your browser to signal that you would not like to be tracked, please check your browser's documentation for how to enable that signal. There are also good applications that block online tracking, such as Privacy Badger.

We do not track your online browsing activity on other online services over time and we do not host third-party advertising on Switchboard that might track your activity on our site. We do have agreements with certain vendors, such as analytics providers, who help us track visitors' movements on certain pages on our site. Only our vendors, who are collecting data on our behalf, may collect data on our pages, and we have signed data protection agreements with every vendor who collects this data on our behalf. We use the data we receive from these vendors to better understand our visitors' interests, to understand our website's performance, and to improve our content. Any analytics vendor will be listed in our Subprocessor List above.

Google Analytics

We use Google Analytics as a third party analytics service, but we don’t use it for advertising purposes. We use Google Analytics to collect information about how our website performs and how our users, in general, navigate through and use Switchboard. This helps us evaluate our users' use of Switchboard; compile statistical reports on activity; and improve our content and website performance. Google provides further information about its own privacy practices and offers a browser add-on to opt out of Google Analytics tracking.